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HBCAA - Current Feedback Questionnaire Summary
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HERVEY BAY COMMUNITY ACCESS ASSOC. (HBCAA)
We believe we achieve our Mission and Objectives because:
We encourage independence and participation in the community Strongly disagree Disagree Agree Strongly Agree 0 15 18
We provide flexible support services for individuals and families Strongly disagree Disagree Agree Strongly Agree 10 23
We meet the needs based on valued and informed choices Strongly disagree Disagree Agree Strongly Agree 11 22
We assist with the development of skills, self confidence and self esteem of people with a disability. Strongly disagree Disagree Agree Strongly Agree 10 23
We provide access to community activities for people with disabilities. Strongly disagree Disagree Agree Strongly Agree 11 22
We assist in providing a lifestyle for people that is similar to other members of the community. Strongly disagree Disagree Agree Strongly Agree 12 21
We encourage members of the community to value and support people Strongly disagree Disagree Agree Strongly Agree 12 21
We believe we achieve our philosophies because:
The person is given the right to be valued as individuals. Strongly disagree Disagree Agree Strongly Agree 12 21
The person is given the right to access services on a non-discriminatory basis. Strongly disagree Disagree Agree Strongly Agree 14 19
The person is given the right to dignity, respect, privacy and confidentiality. Strongly disagree Disagree Agree Strongly Agree 11 22
People, advocates, family and friends are involved in the design and monitoring of our service. Strongly disagree Disagree Agree Strongly Agree 1 12 20
Staff ensures the person is valued and included in the community. Strongly disagree Disagree Agree Strongly Agree 13 20
Staff ensures the person needs and growth are developed in ways that least restrict personal freedom. Strongly disagree Disagree Agree Strongly Agree 13 20
Staff ensures that people have the opportunity to grow, change and develop throughout their lives regardless of ability or age. Strongly disagree Disagree Agree Strongly Agree 12 21
We believe we have staff that show respect to the people who access this service because:
All staff demonstrates that people with a disability have the same basic human rights as other community members Strongly disagree Disagree Agree Strongly Agree 8 25
All staff give opportunities and encourage people to exercise their rights Strongly disagree Disagree Agree Strongly Agree 17 16
All staff show open and honest communication Strongly disagree Disagree Agree Strongly Agree 0 14 19
All staff treat people as they wish to be treated (with respect and dignity) Strongly disagree Disagree Agree Strongly Agree 1 11 1
All staff promotes trust and values everyone’s contribution Strongly disagree Disagree Agree Strongly Agree 1 15 17
We believe we achieve support satisfaction because:
We employ the right people for the job: (skills, knowledge, qualities and attributes) Strongly disagree Disagree Agree Strongly Agree 0 17 16
We offer flexible support Strongly disagree Disagree Agree Strongly Agree 9 24
We give people opportunities to make choices that effect all aspects of their lives.. Strongly disagree Disagree Agree Strongly Agree 13 20
We give the person (and family) opportunities to decide on support times, days and staff Strongly disagree Disagree Agree Strongly Agree 10 23
We respond to changes of support needs in a timely manner Strongly disagree Disagree Agree Strongly Agree Unkown 11 21 1
We constantly review the needs of every person Strongly disagree Disagree Agree Strongly Agree 12 21
Our staff listen and help you with any problems you may have Strongly disagree Disagree Agree Strongly Agree 11 22
We collect and keep private and confidential information about you that is only relevant to your support. Strongly disagree Disagree Agree Strongly Agree 0 11 22
Our staff support people in a happy, positive manner. Strongly disagree Disagree Agree Strongly Agree 13 20
We communicate (verbal / written) in a respectful manner and to the benefit of the person being supported? Strongly disagree Disagree Agree Strongly Agree 0 10 23
COMMENTS: 1. Your staff are very caring, S loves to go out with them for the day, and comes home happy and smiling – well done. 2. S enjoys her time out and enjoys having imput to where and what she does. 3. A regular (say monthly) statement of client’s available hours remaining would be appreciated (no name supplied) 4. I am very happy with the support I get 5. I have always found the staff from the office to the support staff have been very caring and always ready to help not just K but myself. 6. I find the staff at Community Access friendly and helpful. I find the staff are always there for you, willing to listen to any problems and help where they can. I find the staff genuinely care about their clients and their families. 7. Very happy with the support 8. Keep up the good work 9. Big thank you to all staff for their continued support to our family. Very much appreciated. Also for the open mind on all things. 10. Everyone is positive and encouraging 11. Without HBCAA B would not be showing the improvement that he has been – Thank you very much.
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